Shipping and returns

We want a radio that shows up working, and a clear path if it does not. These are the details.

Processing

Each node is assembled and tested by hand, here. Allow 10–14 days before it ships. A custom color or enclosure can add 2–3 days. We will not rush a radio that has not been checked.

Shipping

Shipping is free in the continental United States, and the tracking number comes by email. International orders are not the normal path. Write first if you need one. The buyer is responsible for customs, VAT, and duties.

Check the address at checkout. We cannot replace a package that went to an address we were given incorrectly.

30-day functional guarantee

If a node arrives defective, dead, or not as described, contact us within 30 days of delivery and we will repair, replace, or refund it.

These are custom-assembled electronics, flashed to order. Refunds are for shipping damage, manufacturing defects, and hardware failures that are not from misuse. We do not take returns for a change of mind, for damage from water or a bad install, or for firmware someone else flashed onto the board.

How a return works

1. Email BrazosValleyMesh@Protonmail.com with the order number, what happened, and photos if you have them.
2. We will try to diagnose it from here.
3. If it needs to come back, we will send a return label. Depending on where you are, that label may be prepaid or discounted.
4. After it is inspected, we send a replacement or a refund.

Lost or damaged in transit

Tell us within 7 days. We will open a carrier claim and ship a replacement when that is the right fix.

Custom print requests, and anything that shows tampering, are not refundable. Batteries that have simply been used are not either.